Our innovation agenda is designed to ensure that our competitive advantages remain relevant and differentiating. We are fostering a culture of innovation and have established an innovation ecosystem to develop key capabilities in service of our vision to be the undeniable choice for the customer and an indispensable partner for our agents and brokers.

Driving Innovation Across the Enterprise

To drive innovation and collaboration across the enterprise, we have designated a network of innovation leaders spanning our businesses and functions. This network is supported by hundreds of subject matter experts, software engineers, design specialists and data and analytics professionals. These teams deploy their unique insights, perspectives and skills to bring innovative products and services to market, better serve our customers and agent and broker partners and optimize our productivity and efficiency. One of our innovations, our Wildfire Loss Detector, leverages high-resolution images and machine learning to evaluate the space around a property to determine its likelihood of damage during a wildfire. We were proud to receive the Gartner Eye on Innovation Award and a CIO 100 Award for our Wildfire Loss Detector – a recognition of our efforts to leverage technology to better serve customers and create value for our business. 

Fostering an Innovation Mindset

We have developed tools, training and events to foster an innovation mindset across the organization. To elicit new ideas, we regularly host innovation jams. These competitive events take place over 24 hours and feature cross-functional teams of employees developing technology prototypes to address business challenges and create customer solutions. These events have not only engaged thousands of employees but have also inspired a number of practical innovations and led to nearly 30 patent applications.

Strategic Partnerships

We position ourselves in the flow of innovation around the globe through our relationships with incubators, startups, venture capital and private equity firms, and others that are developing exciting new technologies and capabilities. Forging new alliances broadens our perspective and enables us to identify
new opportunities. Through these partnerships, we gain early access to new ideas and the chance to develop solutions to some of the most interesting challenges impacting our industry.