Leveraging the Forces of Change Through Innovation
Our Vision for Innovation
To be the undeniable choice for the customer and an indispensable partner for our agents and brokers
Strategic Innovation Priorities
Extend our advantage in risk expertise
Creating an
information
advantage
- 60 million+ data records in a proprietary database, together with 2,000 external datasets, fueling 1,000+ advanced analytical models all to support risk selection and segmentation, pricing, reserving, claim response and more.
Ease of Interaction
Risk Evaluation
Pricing Segmentation
Target Customer
Building a robust suite of offerings
that enables customer choice
- IntelliDrive® 2.0: Enhanced segmentation now includes distracted driving.
- IntelliDrivePlusTM: Continuous monitoring and mileage via mobile.
- IntelliDrive® via Connected Vehicles: Behavior-based pricing at policy inception via connected cars.
Capabilities in market and under development to harness geospatial data, aerial imagery and artificial intelligence
(AI) to advance underwriting, pricing segmentation and claims handling at scale
Roof Condition and Shape AI
Wildfire and Wind Damage AI
These are some of the capabilities we use to meet our objective of closing 90% of all claims arising out of catastrophe events within 30 days, and exclusively with a Travelers Claim professional instead of also relying on an independent adjuster.
Certified Business
Personal Auto Telematics
Property Leadership
Provide great experiences
Optimizing Agent Experience
- Use AI capabilities to structure relevant submission data in Business Insurance.
- Offer immediate digital quotes
in Personal Insurance. - Launched redesigned toolkitPlus, a digital marketing platform for agents in Personal Insurance.
Fewer
Touch
Points
Mobile
Enhanced
Faster Response Times
My Mobile App
- UAccess and manage policies – anytime from anywhere, 24/7.
- Track roadside assistance.
- File and track the status of claims.
- Contact agent or Travelers directly.
BOP 2.0: Fast, Easy, Flexible
- Our second-generation business
owner policy (BOP) uses AI and third-party data to improve underwriting segmentation and operational efficiency to enhance the agent experience. - 80%+ of the time, the agent
chooses the proprietary, AI-recommended classification,
resulting in a 33% improvement in classification accuracy. - Increased from <40 rating territories per state to >1 million.
Improve productivity and efficiency
Repairable
Non-Repairable
Smart Estimate
Artificial Intelligence
Virtual Inspection
3D Rendering Structure
- Travelers Claim professionals use HOVER to streamline the inspection of property damage, and customers can use HOVER to submit their information without having to schedule an on-site inspection.
- With as few as eight mobile
phone photos, the HOVER app creates three-dimensional (3D) models that facilitate the claim resolution process.
AI
Predictive models
Talented professionals
=
Better experiences and more efficient outcomes
The Travelers Companies, Inc.
2022 Annual Report
To My Fellow Shareholders
Our 2022 Results – Excellence in Execution
Investment Expertise
Our Data-Driven Underwriting
Expertise Sets Us Apart
Well-Defined and Consistent
Investment Philosophy
Perform and Transform – A Call to Action
Put to Work
Unique Product Breadth and Specialization
The Compounding Benefits of
Our Innovation Strategy
Consistent and Successful Long-Term Financial
Strategy Delivers Shareholder Value
2022 Financial Results in the Context of
Our Innovation Strategy
A Balanced Approach to Rightsizing Capital
Total Shareholder Return
The Foundation of Our Competitive Advantages:
Our People and Our Culture
The Travelers Promise in Action
Citizen Travelers
Financial Highlights
Vision for Innovation
Dreams Realized
Dreams Restored
Dreams Championed
Travelers Institute
Taking
Care of Our Employees
Board of
Directors
Management
Shareholders' Information
© 2023 The Travelers Indemnity Company. All rights reserved.
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