Debbie, a medical case manager on Travelers’ Workers Compensation team, understands how stressful and challenging the recovery from a workplace injury can be. When a customer’s employee experienced a particularly complicated recovery, with reinjuries along the way, Debbie’s compassion and professionalism helped him pull through.

“Your positive attitude keeps me going during the dark times,” the injured employee wrote. “In case you ever wonder whether you make a difference, you definitely have helped me a lot and changed my life for the better.”

For a parent, maybe the only thing worse than being in a car accident yourself is knowing that your child has been in one. Emma responded to this particular kind of worry while working with a policyholder whose son had been behind the wheel during an accident, helping the insured through the claim process with patience and care.

“Emma is truly such an amazing, detail-oriented, patient representative,” the customer said. “She’s a ray of sunshine when you’re going through something like this.”

Suffering a loss and needing to file an insurance claim is never easy, but it can be particularly stressful when you’re experiencing it for the first time. Bobby’s professionalism and patience put homeowners at ease when a pipe burst in their home during the holidays, forcing the family to file their first-ever home insurance claim.

I was initially very upset and overwhelmed, but Bobby made it much easier,” the customer wrote. “While I hope to never have to go through another homeowners

insurance claim, you’ve made a customer for life out of me.”